Policies and Procedures

Pricing

All charges are for time out, whether used or not. Prices shown here are for a one day rental or for a weekend rental. Special rates are available for longer periods when arrangements are made in advance. All prices are subject to change without notice.

 

Reservation Procedure

Reservations are recommended. All reservations require a major credit card and a valid government issued ID for security. A 50% advance payment will secure a reservation. The balance will be due before delivery or at the time of customer pick up. No orders will be delivered until full payment is received.

 

Cancellation Policy

Reservations may be cancelled 7 days prior to the delivery or will call date. If a reservation is cancelled after the 7 days there is a 50% cancellation fee.

 

Delivery Services

Delivery service is available at a nominal fee on orders totaling $100.00 or more. Delivery is to the ground floor or garage within a reasonable distance of the loading area.  TLC Rents does not guarantee delivery or pick up times. We recommend delivering or picking up items the day before the scheduled event. We offer after-hours delivery or pick-up for $225.00.

 

Set up/Take Down Services

Set up and take down service is available if arranged in advance at an additional cost of $2.00 per table and $1.00 per chair. All tables and chairs are delivered stacked and to be picked up stacked unless prior arrangements have been made with our company.

 

Loss or Damage of Rental Equipment

If customer pays for the Damage Waiver, in consideration of the additional charge paid by customer, their responsibility for loss or damage to the equipment, as stated on the rental contract, shall be modified as follows:

1. Loss or Damage resulting from Theft or Vandalism:
In the event the loss or damage to the Equipment is caused by theft or vandalism, TLC Rents shall limit its claim against customer to one half (1/2) of the full replacement value of such Equipment, provided Customer promptly reports such loss or damage to the Company and the police and Customer furnishes Company a copy of the written police report regarding said loss or damage within 10 days.

2. Loss or Damage not resulting from Theft or Vandalism shall not be the responsibility of the customer with the exception of the following:

 

a) Loss or damage resulting from overloading the Equipment or other misuse or improper use of the Equipment.
b) Loss or damage resulting from negligence in properly servicing & maintaining the equipment while in customer possession.
c) Loss or damage to tires or tubes of any kind.
d) Loss or damage resulting from operation of the Equipment in violation of any manufacturers safety instructions.
e) Loss or damage resulting from altering Equipment from its original design.
f) Loss or damage during loading, unloading or transporting the Equipment.
g) Loss or damage caused by third parties or during unauthorized use of the Equipment.
h) Loss or damage related to the use of the Equipment in violation of the Rental Contract.

 

Damage Waiver is 12% of the rental fee.  Damage Waiver will be included on all cash rentals.
Charge account customers may waive Damage Waiver by providing coverage on a current certificate of insurance naming TLC Rents as additional insured.  Charge account customer may also choose to pay for replacement of item in full. 

 

 

TLC Event & Tent Rental
670 14th Street NW  Atlanta, Georgia  30318

(404) 873-0833

(888) 442-2239